About Plantshop.me
Plantshop.me is an online plant shop that delivers indoor and outdoor plants, pots and care products across the UAE. Customers call about orders, delivery times, plant care and gifts.
The challenge
The team packs orders, drives deliveries and looks after the shop at the same time, so the phone was often ringing while everyone's hands were full.
Most calls asked the same few things: where is my order, can I change the delivery time, do you have this plant in stock.
How Rayloops answers
An AI receptionist on their own number
Sage, the shop's AI receptionist, answers on Plantshop.me's existing business line. Every call opens with a short notice that the caller is talking to an AI assistant and that the call is recorded.
Real answers from the shop's systems
Sage checks order and delivery details while the customer is on the line, and answers in English or Arabic.
A person when it matters
When a caller needs someone from the team, Sage checks who is free and puts the call through with a one-line summary. If nobody can answer, it takes the caller's name and number so the team can call back.
Website calls and the staff phone app
Visitors can call the team straight from the website, and staff answer on the Rayloops Phone app, wherever they are.
Every call in one place
Every call is recorded with the caller and the staff member on separate tracks, so the team can listen back, follow up on missed calls and see exactly what was promised.