Sign inBook a demo
Legal

Acceptable use policy

Last updated 4 November 2026

This policy lists what you may not do with Rayloops. It is part of our Terms of service and applies to every account, team member, AI agent and phone line.

1. Calls and messages

  • No spam, robocalls or bulk calls or messages to people who have not agreed to hear from you.
  • No calling numbers on do-not-call lists, or outside the hours the law allows.
  • No spoofing caller ID or hiding who is calling.
  • No recording calls without giving the notice the law requires.

2. Honest AI

  • Don't set up the agent to pretend to be a real person by name, or to deny being an AI when a caller sincerely asks.
  • Don't impersonate another business, a government body or a public figure.
  • Don't use the agent to mislead, pressure or defraud callers, or to give medical, legal or financial advice it is not qualified to give.

3. Personal and sensitive data

  • Don't ask callers for payment card numbers, passwords or one-time codes through the AI.
  • Don't collect health, biometric or other sensitive data unless your business needs it and the law allows it.
  • Don't use Rayloops to track, profile or discriminate against people.

4. Unlawful or harmful content

  • Nothing illegal in the UAE or where your callers are, including gambling, illegal goods, or content that is obscene, hateful, threatening or harassing.
  • Nothing that infringes someone else's rights, such as copyrighted hold music you don't have a licence for.

5. The platform

  • Don't try to access other accounts, test our security without permission, or get around limits.
  • Don't overload the service, scrape it, or resell it without an agreement with us.
  • Don't use Rayloops to build a competing product.
  • Never use it to receive or route emergency calls.

6. If something goes wrong

We may pause an AI agent, phone line or account to stop a breach or protect callers, and remove content that breaks this policy. Where we can, we will tell you first and help you fix it. Serious or repeated breaches can lead to the account being closed. To report misuse, contact our team.