Terms of service

These terms are an agreement between you (the business using Rayloops) and Blindspill Inc, Dubai, United Arab Emirates ("we", "us"). They apply when you sign up, sign in or use any part of Rayloops: the AI receptionist, phone lines, the team call dashboard, website calls and chat, and the apps. If you accept them for a company, you confirm you can bind that company.

1. The service

Rayloops answers calls and website conversations for your business with an AI agent, passes callers to your team, and records and summarises calls. Features depend on your plan. We may improve or change features over time; if a change takes away something important you pay for, we will tell you in advance.

The AI agent works from the information and instructions you give it. It can misunderstand callers or give an incomplete answer. You are responsible for checking its set-up, its answers and anything it books or records for your business.

Not for emergencies. Rayloops is not an emergency service and must not be used to receive or route emergency calls.

2. Your account

• Give accurate business and contact details and keep them up to date.
• Keep sign-in details safe, turn on two-step sign-in for owners, and remove team members who leave.
• You are responsible for everything done under your account. Tell us straight away if you think it has been misused.

3. Your callers and the law

You decide how Rayloops is used with your customers, so you are responsible for doing that lawfully. In particular you must:

• tell callers, where the law requires, that they are speaking with an AI and that calls are recorded (the agent's greeting can do this for you);
• have a lawful basis for calling people back or contacting them, and respect requests to stop;
• not ask the agent to collect payment card numbers, passwords or health details beyond what your business needs;
• follow our Acceptable use policy.

4. Your data

Recordings, transcripts, summaries, contacts and other content you or your callers create belong to you. You give us permission to store and process them only to run, secure and support the service for you, as described in our Privacy policy. We do not sell your data. You can delete calls from your dashboard and ask us for a copy of your data at any time. When your account closes we delete it within 90 days, unless the law requires us to keep it.

5. Plans, fees and payment

• Plan fees are charged monthly in advance. Minutes beyond your plan, extra lines and add-ons are charged with the next invoice.
• Prices are shown before VAT. UAE VAT is added where it applies, and you receive a tax invoice.
• If a payment fails we will retry and let you know. If an invoice stays unpaid we may pause the AI agent and phone lines until it is paid; your data is kept.
• Fees already paid are not refunded, except where the law requires or we agree in writing. If we charge you in error, we refund it.
• We give at least 30 days' notice of price changes. They apply from your next billing period.

6. Phone numbers

Numbers we provide stay subject to the telecom provider's rules and UAE regulations. If you leave, we will help you move a number you own where the provider allows it. Your own landline stays yours.

7. Availability and support

We work to keep Rayloops available around the clock and to fix problems quickly, but we cannot promise it will never be interrupted. Planned maintenance is done at quiet hours where we can. Support is available through our team.

8. Pausing and ending

You can cancel at any time; your plan runs to the end of the period you paid for. We may suspend or close an account that breaks these terms, puts others at risk or is not paid, and where we can we will warn you first and give you time to fix it.

9. Our software

We own Rayloops, its software and its brand. You may use them only as part of the service. Don't copy, resell, reverse engineer or try to get around limits or security. If you send us ideas or feedback, we may use them freely.

10. Warranties and liability

The service is provided "as is" to the extent the law allows. We are not liable for indirect or consequential loss, lost profits or lost business, or for the answers the AI gives based on information you provided. Our total liability for any claim is limited to the fees you paid us in the 12 months before it arose. Nothing in these terms limits liability that cannot be limited by law.

You agree to cover our reasonable losses from claims caused by your unlawful use of the service or by content you provide.

11. General

We may update these terms. We will tell you about important changes at least 30 days before they apply, by email or in the dashboard; continuing to use Rayloops after that means you accept them. These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates, and the courts of Dubai decide any dispute. Questions: our team.